Account Opening

How do I open an account?
To open a Voyager account, first, download the app from either the Apple app store (iOS) or the Google Play Store (Android). Once the app has downloaded, op...
Thu, Jun 11, 2020 at 3:55 PM
What information do I need to provide to open an account?
Voyager is required by the USA Patriot Act and Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) regulations to collect personally identifiable i...
Thu, Jun 11, 2020 at 3:58 PM
How long will it take for my account to be verified after submitting my documents?
Your documents have been submitted and are pending review by our team. You can expect a response regarding account approval in 48 hours. 
Mon, Jun 15, 2020 at 2:18 PM
Why is my account stuck in pending status?
There are a number of reasons why an account may not move past pending status. Accounts go to pending status while we wait for verification documents to ens...
Thu, Jun 25, 2020 at 2:36 PM
How is my account information stored?
Information is transmitted and stored securely utilizing state of the art encryption and security features, ensuring only those who need to know the informa...
Thu, Jun 11, 2020 at 4:00 PM
How is my personal information kept secure?
Personal information is secured via state-of-the-art security protocols, including the transmission of data via HTTPS with SSL/TLS and the storage of data o...
Thu, Jun 11, 2020 at 4:01 PM
I did not complete the registration process. How do I resume?
If the registration process is partially completed, meaning, at minimum, email address & password have been entered and “continue” was selected before e...
Thu, Jun 11, 2020 at 4:02 PM
Can I browse the app before registering?
Yes! After downloading the Voyager app and opening it tap the "Sign Up" button and then tap "later" on the screen. This will allow you t...
Thu, Jun 11, 2020 at 4:03 PM
Can I open multiple accounts?
At this time, each user may only have one account. The Voyager team is developing a variety of account types and features to be released in the future. 
Thu, Jun 11, 2020 at 4:03 PM
Are IRAs supported?
At this time, Voyager does not support the opening of IRA accounts. Stay tuned for updates in the coming months and check our blog often for the latest news...
Thu, Jun 11, 2020 at 4:04 PM